360 Feedback
Problem: IT Department quickly became highly visible because of its growing importance but also for its tremendous lack of talent in leadership and management. Neustadt Consulting was brought in with a team of coaches to create a program that began with 360 feedback, went on through goal setting, development planning, succession planning and leadership development.
Solution: We worked with very technical, highly introverted managers and group heads one-to-one to help them prepare to deliver usable feedback to their teams.
We followed up to ensure success. The managers used our process to give clear direction in a motivating and energizing way. The performance improvements were fast and clear.
The business partners who had been working with the technical leaders saw marked changes. Together, they were much better equipped to make sound business decisions. By opening the communication channels, the trust and respect increased.